Global Portal Lead

at  AstraZeneca

TYPICAL ACCOUNTABILITIES:

• Acts as a source of knowledge in one or more areas of HR’s portal specifically Ask AZ, defining and communicating current and future improvement needs and opportunities
• Prioritises Ask AZ improvement issues and delivers own improvement findings and recommendations to a cross-functional team within HR
• Enables cross-functional sharing of Ask AZ improvement ideas by ensuring adequate processes for capturing data to influence improvements and change
• Supports product owners in implementing changes to improve Ask AZ use and functionality
• Oversees specialised research to deliver new proposals, and amalgamates findings so they can be used to underpin new initiatives
• Co-ordinates the development and presentation of best options or working models to enhance business continuity or improve product performance
• Keeps own knowledge of best practices on use of portal design current
• Identifies customer requirements and influences key stakeholders to implement improvements
• Be the voice of the customer across global HR to ensure the HR portal delivers on customer experience.
• Takes the lead on behalf of all People Services to influence product enhancements
• Monitors and reviews key performance indicators for knowledge management.
• Sets long-term strategy for the AskAZ Portal and proactively shares with the back-end users, socializing portal community together.

Please refer the Job description for details