Global Product Specialist

at  Atlas Copco BLM SRL

GLOBAL PRODUCT SPECIALIST

Functional area: Marketing
Country: Italy
City: Paderno Dugnano
Company name: Atlas Copco BLM S.R.L.
Date of posting: Oct 18, 2024
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

MORE ABOUT US

At Atlas Copco we believe in challenging the status quo, always looking for a better way and working together with passion to make it happen. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future. We believe that passionate people make everything happen. With us, you have the authority to act and many opportunities to create lasting results.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

PURPOSE OF POSITION

Take your next career step in Atlas Copco.
Working with the Tech Center Milano, the role of Global Product Specialist involves being the bridge between CCs global team and R&D inside the Product Company and being the technical expert for product support activities and competence development.
The position is required to work in close collaboration with the other Product Specialists and with Product Managers in order to support the growth of the business in a sustainable way.
This position will contribute to increased customer satisfaction to secure a premium position on the Atlas Copco offering vs competition.
In this journey you will be part of the best global team.

YOUR RESPONSIBILITIES

• Proactively helping to resolve customers’ technical product issues or hot topics.
• Technical reference in Marketing for QA and Manual Tightening Products.
• Identifying new product development or enhancements while solving problems, and contribute to creating innovative solutions and new opportunities to meet customers’ needs.
• Exploring more the proactively solving problems, by “solve it before it happens”
• Perform Technical Trainings, Video & Presentations through QA Customer Experience Center in new or existing products, in order to level up the technical knowledge of CCs.
• Work in collaboration with the other Product Specialists, Quality Team and R&D.
• Understand global standards, market and customer requirements.
• Collect and bring information/feedback from the fields to Marketing Team.
• Continuously and actively globally support, which may involve visiting customer sites (if requested)
• Bring best practices topics from the questions received (provide info to Marketing to develop material, example FAQ, application guides, configuration guides, etc)
• Ensure QA and MT technical material is updated according to the releases and inside the Atlas Copco standards and channels.
• Be aware of the Roadmap features and new releases in order to promote our portfolio with assertive answers.