Global Product Support Engineer (all genders)

at  Lam Research

THE IMPACT YOU’LL MAKE

As a Global Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

• Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level. Performs complete installation/relocation start-up services
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.
• Installations and/or relocations of equipment at customers’ sites.
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Assist in complex field modifications and updates as released in Engineering Change Notifications.
• Maintain records and reports as required to properly coordinate activities with supervisors and customers.
• Assist in the planning, management, and execution of projects of a limited scope and duration