Global Retail Clienteling Manager (all genders)

at  Leica Camera AG

WHAT THE JOB LOOKS LIKE:

• Introduction of the Leica Clienteling system in close cooperation with the CRM team
• Adaptation to the local requirements of the subsidiaries, coordination of acceptance tests and implementation of user training
• Further development and optimization of the clienteling processes through continuous requirements management with regard to design and functionalities
• Ongoing coaching and support for store employees in the use of the clienteling system
• Communicating the right mindset, identifying best practice examples and preparing them for all users
• Monitoring system usage from headquarters
• Supporting the CRM team in building a high-quality customer database to create the basis for effective customer segmentation and to promote knowledge and care of top customers

NEXT STEPS:

• We are looking forward to every meaningful application!
• Required information: Desired salary, notice period and desired start date
• If a profile fits, we will first get to know each other via video call and clarify any open questions
• If there is mutual interest, we will then meet in person
  Leica Camera AG is an internationally active premium manufacturer of cameras and sports optics products with headquarters in Wetzlar, Hesse. The legendary reputation of the Leica brand is based on over 100 years of tradition. Leica stands for excellent quality, German craftsmanship, exclusive industrial design and innovative technologies. A wide range of activities to promote photography are also an integral part of our brand culture.
  Our continued success is based on the knowledge, professionalism and above-average commitment of around 1,800 employees worldwide. They work at Leica headquarters, at our second production site in Portugal and in a worldwide network of our own country organizations, Leica Retail Stores and Leica Galleries

Please refer the Job description for details