Global Retail Training Manager

at  Pandora Jewelry

Do you want to play a crucial role in the development and implementation of training programs worldwide across a global retail organization? Are you driven by creating immersive and transformative learning experiences that drive the capability of store teams, enabling them to excel in their roles, provide personalized customer experience, and drive the growth of a business? Look no further.

STAY AT THE FOREFRONT OF EMERGING TRENDS AND THEIR IMPACT ON LEARNING

Elevating Pandora’s customer shopping experience, we are strengthening its retail excellence agenda to deliver a world class experience, personalised to our customers, regardless of how they choose to shop, and as our new Global Retail Training Manager you will oversee leading all activities connected to Selling Capabilities within the Global Retail Training team.
In this role, you will be responsible for empowering our store managers and sales teams worldwide to possess superior selling skills and harness the power of storytelling to create an enduring and emotional connection to our brand, supporting our purpose to “Give a voice to people’s loves”. Empowering our teams and providing them with the right methods and tools will drive tangible commercial results.
You will drive the digital and in-person Selling Capabilities developments globally, collaborating closely with our 9 market clusters and multiple functions at Global office to ensure a high performance of content delivered thus improving selling capabilities and expertise.

Furthermore, your key responsibilities include:

• Driving the Selling Capabilities digital learning agenda by creating innovative and inspirational content.
• Defining training a tiered content development roadmap for the Selling Capabilities according to strategic goals.
• Leading and managing the team to deliver on training projects and collaborations within timeframes agreed.
• Collaborate with key stakeholders in clusters and in global office, proactively seeking their input and feedback, and involving them in the co-creation of compelling training content and tools (i.e. storytelling).
• Evaluate training initiatives to inform decisions on content developments, improvements, and updates.
• Measure training impact on store colleagues through agreed KPIs.
• Champion the role of training as a strategic enabler, articulating its value proposition and demonstrating the return on investment to stakeholders.

A PROACTIVE MINDSET AND A ‘CAN-DO’ MENTALITY

At Pandora, we strive to be an inclusive and open brand with a culture benefitting from a diverse group of high-performing people. Therefore, to join our team, we are looking for a humble professional with a proactive mindset and a “doer” mentality. Ideally, you have a very structured approach and understand the importance of well-documented processes. You have strong experience in designing training programs and delivering them face to face and virtually. You can drive projects and initiatives independently from start to finish, and you can deal with uncertainty and working in a dynamic, changing and fast-paced environment. Furthermore, we hope you have or can demonstrate:

• More than 5 years of relevant experience, e.g. as Training Manager, Learning & Development Manager, Regional Sales Manager, District Sales Manager, Retail Operations Manager or similar.
• Exceptional creativity, innovation and design thinking, with the ability to challenge the status quo and drive transformational change in training practices.
• Apply a strong foundation in learning theory to create meaningful and learner-centred training experiences that incorporate technology and multimedia tools to enhance the learning outcomes.
• Strong analytical and data-driven mindset, with the ability to gather and interpret insights to measure training effectiveness and continuously improve outcomes.
• Employ exceptional communication skills to articulate complex concepts, engage stakeholders in training plans and deliver training sessions that are inspiring and impactful.
• Stay at the forefront of emerging trends and breakthroughs in learning theory, instructional design, and technology-enhanced learning to drive innovation in our training practices.
• High proficiency in MS Office Suite (Word, Excel, Powerpoint) and learning management systems and authoring tools.

• Driving the Selling Capabilities digital learning agenda by creating innovative and inspirational content.
• Defining training a tiered content development roadmap for the Selling Capabilities according to strategic goals.
• Leading and managing the team to deliver on training projects and collaborations within timeframes agreed.
• Collaborate with key stakeholders in clusters and in global office, proactively seeking their input and feedback, and involving them in the co-creation of compelling training content and tools (i.e. storytelling).
• Evaluate training initiatives to inform decisions on content developments, improvements, and updates.
• Measure training impact on store colleagues through agreed KPIs.
• Champion the role of training as a strategic enabler, articulating its value proposition and demonstrating the return on investment to stakeholders