Global Sales Operations Coordinator

at  Adaptiv Networks

JOB OVERVIEW:

Adaptiv Networks is seeking a dynamic and experienced Global Sales Operations Coordinator to lead and optimize our sales operations on a global scale. This role will be instrumental in coordinating the renewals of both our Adaptiv Connect and ELFIQ product lines, driving upselling, cross-selling, and upgrade efforts, and ensuring the success of our sales channels. The ideal candidate will have a strong background in sales operations, with a focus on renewals and subscription management, and will be responsible for managing key national accounts and acting as the point person for tenders and RFPs.
Adaptiv Networks offers an exciting, entrepreneurial work environment driven by a dynamic ecosystem of talents that extends to our partners and vendors. At Adaptiv Networks, we work towards making our vision of removing the barriers of business digital transformation with amazingly simple and effective cloud connectivity a reality.
We’re a growing business in a very high-growth industry which provides us with unique and exciting opportunities. The market for cloud-managed SD-WAN is dynamic and exciting and we are looking for the talents to help us fulfil our ambitions. If you are looking for a high-energy work environment where you can make a real difference, then you might be the person we are looking for.

REQUIREMENTS:

• Experience: 3+ years of experience in sales operations, with a focus on subscription renewal sales, upselling, and cross-selling within the IT networking and connectivity industry.
• Technical Skills: Proficient in Salesforce, Excel, and the Office suite; strong understanding of CRM data management, forecasting, and reporting.
• Leadership: Proven ability to lead and manage a cross-functional sales operations team, with a track record of driving sales growth and optimizing sales processes.
• Communication: Excellent communication and negotiation skills, with the ability to interface professionally with a wide range of customer personas and internal stakeholders.
• Project Management: Strong project management skills, with the ability to handle multiple projects simultaneously and deliver results in a fast-paced environment.
• Industry Knowledge: Deep knowledge and passion for the IT industry.
• Languages: Spoken and written French and English. Spanish an asset.

• Renewals Management: Proactively manage and coordinate the renewals of Adaptiv Connect and ELFIQ product lines, ensuring customers renew on time and identifying opportunities for upselling and cross-selling.
• Proposal Review: Approve and review key proposals from channel sales managers, ensuring they align with company objectives and customer needs.
• Tender and RFP Coordination: Serve as the point person for managing and coordinating responses to tenders and RFPs, working closely with the sales team and other departments to ensure timely and competitive submissions.
• Key Account Success Management: Coordinate and maintain relationships with established key national accounts, ensuring their needs are met and nurture a success-driven account relationship.
• Collaboration with Finance and Operations: Work closely with other departments to ensure a smooth “quote-to-cash” process, from proposal development to order fulfillment.
• Sales Project Management: Coordinate pre- and post-sales activities involving solution engineering resources, and third-party contractors.