Global Sales Support Consultant

at  Fisher Paykel Appliances

The Role
Fisher & Paykel is an iconic global brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
Fisher & Paykel are currently recruiting for a variety of customer centred roles within our Auckland Customer Experience Global Sales Support team.
About the roles:
As one of our GSS consultants (Global Sales Support) in whichever team, you will be involved in answering customer enquiries across a variety of channels (phone, email, live chat), and associated administrative tasks to support the sales journey.
You are pivotal in understanding our customer needs to help Fisher& Pykel deliver useful and relevant information about our products and services and providing the right support.
These roles are critical to our business aim of growing long-term relationships with customers, retailers, and trade partners.

Fisher & Paykel have various shifts available.

• 8.30am-5pm (Monday - Friday)
• 11am-7.30pm (Monday - Friday)
• 10am-6.30pm (Monday - Friday)
• 9am-5.30pm (Monday - Friday)

What we are looking for:
Strong customer service experience ideally from a call centre background with both phone and online channels. Excellent writing skills and can demonstrate unrelenting attention to detail. You will be dedicated to creating a seamless omni channel experience with customer’s always front of mind.

Key responsibilities:

• Quickly and efficiently determining customer’s needs.
• Working with other departments to maximise customer experience.
• Providing professional & timely customer service to internal & external customers at all times
• JDE / Salesforce experience would be beneficial but not essential training can be provided.

What is in it for you?
Along with a competitive salary, work from home environment, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our leading Whanau/Family leave offering, our subsidised staff café, and free car parking when you are on-site.
Join Our Journey
At Fisher & Paykel Appliances, we believe that our people are our greatest assets. We offer a supportive and inclusive workplace culture that fosters creativity, innovation, and personal growth
If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law

• Quickly and efficiently determining customer’s needs.
• Working with other departments to maximise customer experience.
• Providing professional & timely customer service to internal & external customers at all times
• JDE / Salesforce experience would be beneficial but not essential training can be provided