Global Security Help Desk Associate

at  State Street

Global Security Help Desk Associate II
Support State Street’s 24/7 Security Administration Services Help Desk providing professional support to internal users and clients for our global operation.
What you will be responsible for

As a Global Security Help Desk Associate you will

• Field incoming calls/chats from global employees and clients regarding application ID access and password support.
• Document and report on status of pending inquiries regarding system access issues.
• Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
• Handles approximately 50 to 70 calls per day maintaining average handle times between 5 and 6 minutes.
• The ability to maintain confidential information with sensitivity and professionalism is critical.
• The ability to self-manage by using internal help desk SOP knowledge base.
• The ability to adapt to updates in procedures and processes.

What we value

These skills will help you succeed in this role

• Communication Skills
• Highly Organized
• Maintaining Security while remaining professional and courteous
• Basic Troubleshooting Skills

Education & Preferred Qualifications

• Experience, Studies or Certifications in the field of IT Support or Cyber Security

Requirements

• Fluent in English and Italian

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry

• Communication Skills
• Highly Organized
• Maintaining Security while remaining professional and courteous
• Basic Troubleshooting Skill