Global Senior Manager Customer Implementation – Freight Forwarding

at  DP World

The Global Customer Implementation Freight Forwarding is responsible for leading and overseeing the successful onboarding and integration of new and existing customers into the company’s global freight forwarding services. This role ensures that customer requirements are thoroughly understood and met through strategic planning, coordination, and execution of implementation projects. This role collaborates with cross-functional teams, including commercial, product, operations, IT, and other internal functions, to deliver seamless, efficient, and high-quality implementation processes. By driving continuous improvement initiatives and maintaining strong customer relationships, the director aims to enhance customer satisfaction, operational efficiency, and overall business growth.

QUALIFICATION, EXPERIENCE AND SKILLS:

• Master’s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in business implementation, continuous improvement in the logistics industry.
• Strong organizational skills (prioritize, plan, assign and control).
• Good knowledge of EDI and API standards, protocols, and supply chain visibility applications.
• Project management skills with the ability to plan, execute, and monitor projects
• Strong understanding of air and ocean freight operations and regulations.
• Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
• Exceptional communication and leadership abilities

Please refer the Job description for details