Global Service Specialist

at  FLSmidth Inc

FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero programme. We are building a new Global Business Center (GBC) in Bucharest. Our GBC in Bucharest will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!
We are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefit package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Job Scope
This position will serve as a Global Service Specialist for one of the following product lines, Pumps Cyclones & Valves, Sedimentation/Filtration and Down Stream Gold and will be a primary service resource between FLSmidth and the client. This position serves as a conduit for the engineering, sales and project management group at FLSmidth, providing necessary feedback and recommendations regarding installed equipment in the field. It is desirable that the candidate be located within 30 miles from an international airport.

Your responsibilities

• Comply with FLSmidth safety policies and support initiatives which include a zero tolerance for lost time incidents; comply with multiple customer site policies and procedures while maintaining the FLSmidth culture.
• Demonstrate and promote safe work behavior at all times.
• Actively participate in risk assessment and risk management activities.
• Provide technical assistance with mechanical assembly, installation, commissioning and testing of FLSmidth Crushing and Material Handling equipment.
• Assist with preparation of equipment assembly and checkout documentation and testing procedures.
• Assist with equipment maintenance and refurbishment.
• Provide technical support to the Customer Service Aftermarket Sales department.
• Proactively contribute to commissioning activities in accordance with the approved commissioning plan and procedures.
• Provide feedback to engineering on field issues and offer recommendations for equipment design modifications and improvements.
• Liaise amicably and professionally with all levels of customer and company personnel to achieve desired outcomes.
• Assist with expediting and scheduling to achieve or exceed customer expectations.
• Support Aftermarket Spares and Service Sales via the Customer Service Department (CSD) Sales and Service team.
• Represent FLSmidth in all settings with the utmost professional image.
• Recommend updates to drawings and registers as required in accordance with established company policies and procedures.
• Report customer activities and sales opportunities by completion of CRM data sheets.
• Perform onsite inspections of FLSmidth equipment and develop detailed report including operational recommendations.
• Observe and execute all job responsibilities in accordance with established company policies and procedures.
• Assume other duties as may be directed from time to time, including on-site training of personnel in accordance with FLSmidth Training Policies.
• Required frequent remote and extended travel to fulfil Field Service duties

What you bring

• Mechanical or metallurgical engineering degree required or 10 years’ experience working as a fixed plant operator or maintenance technician at a mine site
• Travel 50-65% to remote locations to support equipment installation and commissioning
• Experience with Mineral Filtration or other mineral separation processes

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
Deadline for application is 10 November 2024. We will conduct interviews on an ongoing basis.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit
FLSmidth.com/careers

• Comply with FLSmidth safety policies and support initiatives which include a zero tolerance for lost time incidents; comply with multiple customer site policies and procedures while maintaining the FLSmidth culture.
• Demonstrate and promote safe work behavior at all times.
• Actively participate in risk assessment and risk management activities.
• Provide technical assistance with mechanical assembly, installation, commissioning and testing of FLSmidth Crushing and Material Handling equipment.
• Assist with preparation of equipment assembly and checkout documentation and testing procedures.
• Assist with equipment maintenance and refurbishment.
• Provide technical support to the Customer Service Aftermarket Sales department.
• Proactively contribute to commissioning activities in accordance with the approved commissioning plan and procedures.
• Provide feedback to engineering on field issues and offer recommendations for equipment design modifications and improvements.
• Liaise amicably and professionally with all levels of customer and company personnel to achieve desired outcomes.
• Assist with expediting and scheduling to achieve or exceed customer expectations.
• Support Aftermarket Spares and Service Sales via the Customer Service Department (CSD) Sales and Service team.
• Represent FLSmidth in all settings with the utmost professional image.
• Recommend updates to drawings and registers as required in accordance with established company policies and procedures.
• Report customer activities and sales opportunities by completion of CRM data sheets.
• Perform onsite inspections of FLSmidth equipment and develop detailed report including operational recommendations.
• Observe and execute all job responsibilities in accordance with established company policies and procedures.
• Assume other duties as may be directed from time to time, including on-site training of personnel in accordance with FLSmidth Training Policies.
• Required frequent remote and extended travel to fulfil Field Service dutie