Global Snapshot Client Liaison

at  NIELSENIQ

Company Description
The Global Snapshot GCE is the key operational contact for clients and NielsenIQ countries worldwide, working on the design and management of the production and delivery of the multi-country Ad hoc reports. The Global Snapshot GCE ensures the reports optimally combine client needs and existing data sources. Good project design with appropriate set-up is crucial for good quality and on time deliveries.

Job Description

• Provide services which meet client needs.
• Key touch point both externally (for the client) and internally (for Client Service / Business Development Managers and ISC network in local countries) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates etc.
• Coordinate data orders (linked to Availability studies) to ISC network in NielsenIQ local countries and production of the Snapshot reports.
• Coordinate report production with production team in other countries
• Work on process and service improvement to bring efficiency, productivity, and flexibility in global snapshot team.
• Accountable for supporting clients and Business Development Managers on the correct escalation and resolution of day to day queries, new business opportunities and on technical requirements
• Attend client meetings to identify client needs versus production capabilities, agree on best compromise and apply learnings / best practices in case of recurring deliveries
• Support the ISC in Global snapshot team for China: support our hub on international queries on local data availability, data orders and data queries.

QUALIFICATIONS

• Strong communication skills – very good English (written and spoken).
• Ability to communicate requirements clearly to stakeholders within and outside the production team.
• Ability to communicate and work with associates at all level in the organization
• Ability to build relationships across countries and cultures to establish a network
• Excellent administrative and organizational skills to track the status of Ad Hoc reports production and delivery.
• Ability to handle multiple, competing deadlines managing expectations where appropriate.
• Confidence to recognize when escalation is required to avoid a late delivery and client disappointment.
• Problem solving.
  Additional Information

Please refer the Job description for details