Global Sourcing Manager/Transition Director - UK/Europe

at  Infosys

POSITION OVERVIEW

Responsible for managing all aspects of the start up of large engagements (Transition period), with a primary focus on outsourcing using a global delivery model. Engaging with the account team during the pursuit process to deliver the end to end transition solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Infosys’ offering to the client.

Responsibilities:

• Be the single point of accountability for transition activities
• Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
• Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
• Conduct workshops to help prospects define requirements and build a business case for outsourcing
• Provide leadership to cross-functional and cross-cultural engagement team members
• Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
• Lead the creation and execution of due diligence plans for new engagements
• Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
• Ensure the engagement team meets service level commitments upon completion of transition
• Provide effective turnover to the engagement manager prior to the end of transition.

Requirements:

• 15+ years of sales, solution development and delivery experience with large Systems Integrator/ Consulting Company (someone who was responsible for delivering what they designed and sold)
• Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering services in large deals (>50 Mn USD)
• Experience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)
• Ability to develop/maintain positive client relationships and monitor client satisfaction
• Demonstrated success in a matrix management environment
• Whilst not essential holding a bachelors or master degree in computer science or business administration would be a distinct advantage

Competencies:

• Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results
• Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environment
• Ability to manage both engagements and projects
• Deep understanding of IT outsourcing sourcing/delivery models
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
• Strong teamwork and interpersonal skills at all management levels

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

• Be the single point of accountability for transition activities
• Plan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilization
• Architect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responses
• Conduct workshops to help prospects define requirements and build a business case for outsourcing
• Provide leadership to cross-functional and cross-cultural engagement team members
• Perform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.
• Lead the creation and execution of due diligence plans for new engagements
• Develop and use frameworks, tools and templates to support transition activities and improve engagement predictability
• Ensure the engagement team meets service level commitments upon completion of transition
• Provide effective turnover to the engagement manager prior to the end of transition