Global Sr Program Manager - Strategic Accounts

at  Thermo Fisher Scientific

JOB DESCRIPTION

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

DISCOVER IMPACTFUL WORK:

We are seeking a highly skilled and motivated Global Program Manager to lead all aspects of a strategic account in our AMS (Asset Management Services) business. The primary focus of this role is to develop program strategy and ensure the successful delivery of services, customer satisfaction, and achievement of revenue and goals.

1. CUSTOMER EXPERIENCE AND SATISFACTION:

• Establish a new asset management service program collaborating with commercial, implementation, supporting functions, shared services and customers.
• Deliver on customer commitments, contractual agreements
• Facilitate and lead discussions with stakeholders or service providers to deal with complaints, improvement/change activities for the assigned accounts.
• Lead Quarterly Business Review (QBR) discussions with customers, serving as the main point of contact for reviewing program performance, identifying areas for improvement, and aligning strategies to drive customer satisfaction and value creation.
• Actively listen to the Voice of Customers and translate feedback into actionable strategies and plans.

EDUCATION:

• Bachelor’s degree required; Master’s degree (MBA or equivalent) preferred

EXPERIENCE:

• 5+ years working in AMS (Asset Management systems) business and life sciences instruments and tools or services business required
• Experience working in a highly matrixed organization is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven record in leading complex tasks
• Demonstrate strong leadership skills in effectively leading and motivating a team.
• Possess excellent communication and interpersonal skills to establish connections and collaborate with internal and external stakeholders.
• Willing to challenge the status quo and drive continuous improvement initiatives.
• Strong problem-solving and analytical skills, with a can-do attitude and a focus on achieving desired outcomes
• Demonstrate financial acumen.
• Highly adaptable and able to thrive in a fast-paced, dynamic environment.

Please refer the Job description for details