Global Support Engineer, Digital Pathology

at  Leica Biosystems

GLOBAL SUPPORT ENGINEER, DIGITAL PATHOLOGY

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Global Support Engineer, Digital Pathology, is a member of the Digital Pathology Global Support team. The role is an onsite role and is being opened at the Newcastle BU and Shanghai BU sites, both of which are integral to the mission and strategy of the Global Support team. This the successful candidate for this role will be responsible for providing 3rd level support to the SU by resolving BU escalations, providing technical communications to the field through TSBs, and ensuring service and support readiness in Change Requests (CRs) and New Product Development (NPD) projects. The product focus will be around GT 450, VERSA, and CytoVision/CytoInsight products.

REQUIREMENTS

• Bachelor’s degree or equivalent years of related work experience
• Ability to use technical software required for instrument configuration
• Flexibility to start early or work late, including occasional weekends, as needed to support customers and projects
• Occasional travel to customer sites, other company or BU sites, or DBS events (<10%)

Preferred Experience & Skills

• BS or MS in Engineering or Biological Sciences
• Experience with Leica Biosystems Digital Pathology products, especially VERSA, CytoVision, or GT 450
• Experience with IT technologies, including Linux, Windows Server, SQL, and command line utilities (Bash/PowerShell)
• Proven experience in the medical device, or similarly, regulated industry
• Knowledge of Good Manufacturing Practices (GMP) and Quality Systems

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

• Handle and resolve BU Escalation Cases in a timely manner and with urgency
• Serve as a SME and technical leader for LBS digital pathology products, including software and hardware, and provide communications to the field through Technical Service Bulletins (TSBs)
• Develop and continuously improve processes, including drafting documents (SOPs and other Work Instructions) and participating in related DBS events, such as Kaizens and PSPs
• Participate as core team member and swim lane owner for NPD VPMs, with emphasis on OTD of high-quality work products