Global Support Engineer

at  PingCAP

Remote, British Columbia, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate05 Feb, 2025Not Specified06 Nov, 20243 year(s) or aboveRelational Databases,Operating Systems,Barriers,Nosql,Problem Analysis,Color,Communication Skills,Computer ScienceNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries.
Our deep open-source community roots (37,000 stars on GitHub), innovative products, and inclusive culture are what draw passionate and dedicated people to our company.

QUALIFICATIONS

  • Bachelor’s degree or higher in computer science or a related field from a nationally accredited institution.
  • 3 years or more of experience in database technical support or related roles.
  • Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
  • Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.
  • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.
  • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
    We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities:

ABOUT THE ROLE

As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.

RESPONSIBILITIES

  • Diagnose database issues by collecting relevant logs and monitoring data, determining the root causes of customer problems, and assisting customers in issue resolution.
  • Consult and collaborate with engineers within the team or across teams to address customer issues.
  • Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
  • Actively monitor customer satisfaction, identify customer concerns, and manage customer expectations.


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT Software - Other

Other

Graduate

Computer science or a related field from a nationally accredited institution

Proficient

1

Remote, Canada