GM Customer Success

at  ArchiPro

ARCHIPRO IS NOT JUST ANOTHER ONLINE PLATFORM; THE PEOPLE HERE AT ARCHIPRO ARE REVOLUTIONISING AN ENTIRE INDUSTRY.

Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation—until now.
Meet ArchiPro—a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader.
Every month, nearly half a million people use the Archipro platform to search for Products, connect with Professionals, and find Project Inspiration for their building projects. Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, designers and builders to products and materials.

We are on a mission to simplify the end-to-end building experience and are looking for a General Manager of Customer Success to join our team.

• ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world’s most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.
• We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business.
• We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.

REQUIREMENTS

• Experience: 10+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role, preferably in a SaaS or subscription-based business.
• Education: Bachelor’s degree in Business, Marketing, or a related field. A Master’s degree or MBA is a plus.
• Skills:
• Strong leadership and team management skills, with a track record of building and scaling customer success teams.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Proficiency in using CRM and customer success platforms, along with a strong understanding of customer analytics.
• Strategic thinker with a data-driven approach to decision-making.
• Proven ability to manage and optimise the customer lifecycle, reduce churn, and increase customer satisfaction and retention.

The General Manager of Customer Success will lead and oversee the Customer Success team at ArchiPro, ensuring that all clients experience exceptional service and achieve maximum value from the platform. This role is responsible for developing and implementing strategies to enhance customer satisfaction, drive client engagement, reduce churn, and optimise the customer lifecycle. The GM of Customer Success will work closely with the Sales, Marketing, and Product teams to ensure a seamless and integrated approach to customer management.