Golf Operations Supervisor

at  White Squirrel Golf Club

2025 Seasonal OpportunityThis role is specifically for the 2025 Season at White Squirrel Golf Club, successful candidates for this role MUST be available May to October
Are you a University/College Student or Cottager who already has local accommodations for the summer and is looking to secure a spring/summer position? We’re excited to offer Virtual interviews to make the hiring process more convenient.

JOB DESCRIPTION: GOLF OPERATIONS SUPERVISOR

Job Title: Golf Operations Supervisor
Department: Golf Operations
Department Head: Director of Golf Operations
Job Summary: As the Golf Operations Supervisor, you will play a key leadership role in overseeing the daily operations of the golf course. Reporting to the Director of Golf, you will coordinate activities, manage staff, and ensure efficient processes to deliver a superior experience for guests. This position requires a proactive leader who thrives in a dynamic environment and is committed to maintaining high standards of service and operations.

Qualifications & Skills:

• Knowledge of the game of golf preferred
• Previous experience in golf course operations or hospitality management preferred.
• Strong leadership skills with the ability to effectively manage a diverse team.
• Familiarity with iPad POS systems or ability to learn quickly
• Excellent communication and interpersonal skills, focusing on delivering exceptional customer service.
• Knowledge of golf industry trends, rules, and etiquette.
• Ability to prioritize tasks, problem-solve, and make decisions in a fast-paced environment

Operations & Guest Service:

• Greet guests promptly and professionally as they arrive
• Supervise guest-facing golf operations, including managing the tee sheet, reservations, pace of play, and golf cart fleet coordination.
• Act as a key point of contact for guests, addressing questions and resolving concerns promptly.
• Educate guests on course rules and etiquette to enhance their experience.
• Process payments and ensure guests leave with a positive experience
• Oversee cash handling, compliance with fee structure, and ensure proper tracking of transactions
• Monitor inventory levels for golf supplies, merchandise, and equipment, and coordinate replenishment
• Rotate retail displays and develop promotional strategies with the Director of Golf
• Perform opening and closing duties as required

Event Coordination & Execution:

• Assist with coordinating and executing golf events, tournaments, and group bookings
• Occasionally attend BEO (Banquet Event Order) meetings to understand event needs and ensure successful implementation
• Liaise with Food & Beverage Team and Director of Golf to ensure smooth execution of events
• Ensure all event day requirements are met, including proximity markers, lunch tickets, cart signs, etc.

Team Collaboration & Facility Management:

• Enforce golf course policies, including dress code, pace of play guidelines, and safety regulations.
• Assist in leading and motivating a team of golf staff, including club ambassadors, proshop attendants, and golf operations assistants. Provide guidance, training, and performance feedback to ensure high standards of service delivery and customer satisfaction.
• Foster a collaborative and positive workplace culture.
• Work collaboratively with other departments to maintain a safe and welcoming environment
• Ensure cleanliness and order in the Proshop and on the golf course
• Perform related administrative tasks
• Take on additional duties as assigned by the Director of Golf

Compliance & Safety:

• Follow Ontario SmartServe policies
• Identify and address potential hazards to maintain a safe environment for staff and guests.
• Maintain a clean, safe work environment by adhering to health and safety standards

Qualifications & Skills:

• Knowledge of the game of golf preferred
• Previous experience in golf course operations or hospitality management preferred.
• Strong leadership skills with the ability to effectively manage a diverse team.
• Familiarity with iPad POS systems or ability to learn quickly
• Excellent communication and interpersonal skills, focusing on delivering exceptional customer service.
• Knowledge of golf industry trends, rules, and etiquette.
• Ability to prioritize tasks, problem-solve, and make decisions in a fast-paced environment.