Governance & Continuous Improvement Analyst (00008656)

at  Auto General Insurance

ABOUT US:

At Auto & General (A&G), we provide a range of insurance products to safeguard our customers, including Car, Motorcycle, Home, Contents, and Pet insurance, as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ guides us in creating the best customer experiences and achieving our goal of being Australia’s best insurer.

POSITION ACCOUNTABILITIES:

• Continuously improve and evolve Growth Ops policies and procedures in response to internal and external factors.
• Maintain the obligations register and assist with mapping controls for contractual and non-regulatory obligations.
• Maintain a compliant framework for product design and distribution requirements across all Growth Ops relationships.
• Implement and enhance monitoring activities to ensure effective control operation and risk identification.
• Support the maintenance and improvement of the Growth Ops policies and procedures framework.
• Provide governance SME advice for various divisional projects.
• Develop strong relationships with internal stakeholders and contribute to management reporting.
• Assist with risk, compliance, and audit programs to support superior business outcomes.

QUALIFICATIONS AND EXPERIENCE:

• 2+ years of experience in a similar role, preferably within the financial services industry.
• Experience in process mapping, process improvements, and monitoring/assurance activities.
• Familiarity with process mapping tools, Confluence, and JIRA.
• Strong problem-solving, decision-making, and analytical skills.
• Excellent communication skills, both written and oral.
• Knowledge of compliance standards, legislative requirements, and industry codes (desirable).
• Experience with General Insurance in Australia, especially in Licensee/Authorised Representative/Referrer relationships (desirable).

OUR PERKS:

• Location: Our office is conveniently located in Toowong Village shopping centre with access to retail, restaurants, parking, and public transport.
• Hybrid Work: Enjoy the flexibility of working from home 2 days a week.
• Extra Leave: Receive a paid ‘ME’ day and a paid volunteer leave day annually, plus the option to purchase up to two additional weeks of leave per year.
• Paid Parental Leave: Support for new parents with paid leave and additional benefits.
• Workplace Giving: We’ll dollar match your donations to registered charities.
• Development Opportunities: Access internal programs and a wide range of online courses.
• Employee Discounts: Receive discounts on Budget Direct insurance products.
• Reward & Recognition: High performance is rewarded through recognition, reward, and incentive schemes.
• Onsite Facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers.
• Get Social: Participate in our vibrant social and community activities, including annual celebrations and regular events.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
• A note from Auto & General to recruitment agencies:
  We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

As the Growth Ops Governance & Continuous Improvement Analyst, you will play a key role in supporting the Growth Ops leadership team to deliver Auto & General’s risk management strategy. You will assist in coordinating the Growth Ops Division’s responses to changes in legislation and regulation, while also overseeing a robust governance framework for key customer and policy/procedure documentation. This role is essential to ensuring our compliance and risk management initiatives are consistently upheld across various Growth Ops teams, including Marketing, Media, Digital, Aggregation, and our external partners.