Governance & Control Analyst I (US) - QA Methodology

at  TD Bank

JOB DESCRIPTION:

The G&C Analyst I is responsible for QA reviews within Payment Operations to help strengthen processes conducted by Core Operations QA Methodology. This role will collaborate with Control Framework partners across Core Operations, as well Operations Leadership. The G&C Analyst I will be the functional processor of QA reviews and reporting results to business partners.
Position will perform varying complexity of QA reviews, ensuring reviewed materials are accurate and complete. Employs knowledge of business processes, procedures and typical business practices to evaluate work. May make recommendations to management for improvement in processes related to reviews or areas of evaluation.
The Governance & Control Analyst I provides broad business governance and control related process, research, evaluation, operations, testing, reporting and/or analytical support for assigned area/specialization and/or function.

EDUCATION & EXPERIENCE:

• Undergraduate degree preferred
• 1+ years relevant experience
• Fundamental knowledge of governance, risk and control procedures, strategies & tactics
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to pay high attention to details
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

CUSTOMER ACCOUNTABILITIES:

• Provides business governance and control related research, evaluation, testing/assessment, reporting, review of business performance/processes/initiatives, operational and/or analytical support
• Develops and/or prepares applicable business metrics/standard/ad hoc reporting in collaboration with partners and stakeholders to support decisions
• Reviews processes and controls and identifies issues and control deficiencies in order to increase standardization of solutions, processes and controls
• Supports the integrated implementation of policies/processes/procedures/changes across multiple functional areas
• Understands business objectives and contributes by recommending appropriate actions based on analysis and review of results within assigned scope

SHAREHOLDER ACCOUNTABILITIES:

• Contributes to assigned activities and processes
• Exercises discretion in managing correspondence, information and all matters of confidentiality
• Is knowledgeable of practices, procedures, and trends within area of responsibility
• Identifies and manages risks, and escalates non-standard, high-risk activities as necessary
• Conducts research projects; supports the development/delivery of presentations/materials to management or broader audience
• Adheres to internal policies/procedures and applicable regulatory guidelines
• May lead work streams by acting as a project lead/SME for small scale projects/initiatives in accordance with project management methodologies
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
• Maintains a culture of risk management and control, supported by processes in alignment with risk appetite
• Is knowledgeable of and complies with Bank Code of Conduct

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Participates as a member of the team, supports a positive work environment and ensures timely communication
• Supports team by regularly enhancing knowledge/expertise in own area and participates in knowledge transfer
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Keeps others informed about the status/progress of projects
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment
• Acts as a brand ambassador for your business area/function and the Bank
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details