Grade 7 Operational Performance and Planning Manager

at  Department for Work and Pensions

JOB SUMMARY

This is a key role in the Products, Planning and Service Delivery Team and we are looking for someone who will help us deliver this key leadership role across Disability Services.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership as well as the key criteria listed below. We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.
We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employees.

JOB DESCRIPTION

Develop and maintain a range of data capture MI products to lead performance reporting for the Deputy Director, Senior Leadership Team and briefing to Ministers.
Collaborate with colleagues in Disability Services [DS], Finance, Service Design & Optimisation [SDO], Contract Management & Partner Delivery Directorate (CMPD), Analysts, and wider intelligence networks to share intelligence, forecasts, latest innovations, and best practices.
Support DS leadership with advice and guidance on all performance and deployment issues.
Make evidence-based decisions in the planning and deployment of resources across PIP, DLA, AtW and IIDB product lines, identifying opportunities to maximise productivity, capacity, and clearances, in line with operational priorities.
Identify and minimise delivery risks to the business.
Review the collection and collation of appropriate, robust data and MI. Present this proficiently, to enable operational leaders to competently drive the business.
Develop and review MI systems, processes, and practices to ensure improvements, adopting a continuous improvement approach.
Provide regular and adhoc briefings for Senior Leadership Team (SLT) to support day to day operational delivery, and a monthly Deputy Director review of performance and resources, including analysing trends and emerging issues.
Provide support to Operational leaders with understanding how metrics are calculated, how data is captured, and how to drive deployment and productivity.
Provide leadership and direction to a small geographically separated team, to coach, mentor and support their technical capability and development, to deliver an effective performance reporting and planning function.
Collect and collate weekly and monthly data across all Disability Service product lines.

Provide MI reports in various formats helping our leaders monitor and understand performance. These include:

• Service Optimisation packs for groups and the network.
• Weekly Deployment Reports.
• Task Data.
• Weekly Forecasts.
• Heads of work.
• Weekly DS Headlines.
• MI for MfD weekly update.
• Staffing and ABM data including TDA, spans of control etc.
• Provide data for Service Design colleagues to build into the Buzz Pack each week.

Maintain the DS Information Hub and alert leaders when all data is available.
Provide various scan extracts to identify areas of concern and direct teams to work on priority areas.
Report on and monitor PIP aged cases and work with operational teams to ensure cases are progressed, good practice is shared and any issues highlighted and escalated where appropriate.
Facilitate regular performance and update calls with site leads and other colleagues to keep them up to date on performance, HoW etc.
Track Long Term absences with a collated monthly return.
Work closely with Service Design and Contract Management monitoring referrals to providers.
Build and monitor the people Survey each year for Disability Services and provide analysis when results are published.

Cost, plan and monitor Overtime budgets.

• The duties/responsibilities listed above describe the post and are not intended to be exhaustive.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery