Graduate, Application Specialist (Baggage)
at SITA Switzerland Sarl
Singapore 508723, Central, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Oct, 2024 | Not Specified | 14 Jul, 2024 | N/A | Communication Skills,Middleware,Database,Operating Systems,Scripting,English | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
EXPERIENCE:
- University Degree in Computer Engineering/Systems Engineering/Information Systems
- Basic knowledge in Linux operating systems
- Keen interest in application support, middleware (IBM MQ), cloud administration, database and scripting
- Good communication skills, fluent in English
- Must be a team player
- Must obtain your degree by 2024
- No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience
Responsibilities:
PURPOSE
As a Graduate, Baggage application Specialist you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
Reporting to the Senior Manager, Service Operations you will be a part of the Services & Infrastructure Operations team supporting to SITA’s customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Early career talent is our future, and we’re thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can’t wait to witness the incredible things you’ll accomplish with us!
WHAT YOU WILL DO:
- Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
- Report and escalate all observed problems to proper SITA operational escalation points.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Computer engineering/systems engineering/information systems
Proficient
1
Singapore 508723, Singapore