Graduate, Application Specialist (Messaging)

at  SITA Switzerland Sarl

EXPERIENCE:

• University Degree in Computer Engineering/Systems Engineering/Information Systems
• Basic knowledge in Linux operating systems
• Keen interest in application support
• Messaging and Middleware knowledge will be an advantage: IBM Message Queue (MQ), XML or SMTP
• Good communication skills, fluent in English
• Must be a team player
• Must obtain your degree by 2024
• No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience

PURPOSE

As a Graduate, Application Specialist (Messaging) you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities.
Reporting to the Manager, Service Operations you will be a part of the Global Service Operations team supporting SITA’s customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Early career talent is our future, and we’re thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can’t wait to witness the incredible things you’ll accomplish with us!

WHAT YOU WILL DO:

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.