Graduate - Client Success Analyst

at  SP Global

THE TEAM:

The Fixed Income Client Success team is composed of global experienced professionals. We are looking for a recent graduate to join the London team as a Client Success Analyst. The clients you will be supporting are the world’s largest banks and other financial institutions. The team is collaborative, hard-working and the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.

WHAT’S IN IT FOR YOU:

This role offers incredible growth opportunities: it’s a foot in the door to expose the successful candidate to a variety of different teams and business processes. For example, software development and support, sales, product management and implementations.
We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry and product knowledge to help clients get the most value from our market leading solutions. This will pave the way for the successful candidate to expand their career and benefit from our continuous development of employees.

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 07
S&P Global Market Intelligence
The Role: Graduate - Client Success Analyst
The Location : London, United Kingdom

RESPONSIBILITIES:

Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK)
Serve as a direct conduit for all sell-side and buy-side clientele, across all facets of client service and application support
Host client meetings to assist with training, product demos and transactional support
Producing scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
Trouble-shoot client issues to pinpoint root cause and remediation steps
Partner with Product Build teams to prioritize, track and resolve production issues, to extinguish client interruptions
Partner with Product Specialists to share client feedback and understand strategic road maps
Partner with Professional Services with client onboarding events to ensure proper training and user access
Keep abreast of market & regulatory changes that impact service activities, and adapting new team policies/procedures as needed
Cross-train with global counterparts to ensure depth of application knowledge and client coverage

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.