Graduate Engineer - Platform Operations

at  Raidiam

ABOUT RAIDIAM

Raidiam is the global organisation at the forefront of data sharing technologies that are changing the world. We believe in empowering everyone to share their data safely, securely and simply; in a trusted and consented way; creating the potential to be seamlessly connected to the products and services they need.
Since our inception, Raidiam has been the enabling force behind the world’s most significant data sharing developments, including Open Finance and Open Insurance in Brazil. We continue to be called upon by governments, regulators and businesses to provide advice and technical support to achieve their data sharing ambitions.
We work from the centre – creating ecosystems with solid foundations to establish and nurture trust, the key to any successful data sharing. This makes us unique as the only provider in the market to operate from the core.

ESSENTIAL SKILLS AND QUALIFICATIONS

• A bachelor’s degree (or working towards) in Engineering, Computer Science or related field
• Proficient in programming in any computer programming languages or Infrastructure Management
• Ability to work in a service function, preferably supporting large scale distribution systems operations in a cooperative team environment
• Working knowledge of ITIL processes such as Incident, Change and Release Management
• Ability to work with System Capacity, Performance, Monitoring or distributed systems (Issue troubleshooting would be advantageous)
• Strong communication skills, at all levels, both verbal and written
• Excellent analytical, creative and problem-solving skills

WHAT WE THINK YOU SHOULD KNOW ABOUT US

We operate and embrace full remote working and equip you for that. For those who choose to work from the office or wishing to adopt a hybrid working practice, we have an office in the heart of London.
We are proud of the vibrant, exciting and fast-paced environment working at the forefront of developments in consented data sharing that we have created.
We take our team’s development very seriously and provide all individuals with a training budget, allocated study time, a full LMS training suite, support to study for industry standard qualifications and internal knowledge sharing.
We fully believe in and live by our values, encouraging this by recognising and rewarding team members who actively demonstrate them.

OBJECTIVE OF THE ROLE

To support our outstanding Service Delivery Team, ensuring reliability, resiliency and taking responsibility for recommending enhancements and continuing improvements.

WHAT WILL YOUR ROLE AS OUR GRADUATE ENGINEER LOOK LIKE?

As our Service Platform Graduate Engineer, you will work closely with the Project Managers and Technical Team to ensure the service we offer to our customers is always first class, and all critical services are functional and maintained to meet set KPIs.
In collaboration with our Technical Team, you will run, improve, test and manage our Platform Operations.

KEY RESPONSIBILITIES:

• Ensure all critical services are operated and maintained to meet communicated KPIs
• Work closely with our Project Managers to fully understand client requirements and issues and provide customised solutions
• Collaborate with our technical team to run, improve, test and manage our Platform Operations
• Assist with operational design, including development and technical operations
• Provide technical advice and guidance for on-going usage of products for clients
• Work with Project Managers to deliver customised solutions
• Complete any other tasks and/or duties you may be instructed to carry out from time to time
• Comply with Raidiam’s Corporate Policies and Procedures
• Comply with Raidiam’s Information Security Policies and Procedures