Graduate Support Engineer 2024

at  Suade

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of Regulatory Technology (RegTech) software.
Are you someone who loves technology and is eager to kickstart your journey into software engineering? We have an exciting opening for a Graduate Support Engineer who is passionate about tackling challenges and helping clients. In this role, you will provide top-notch technical assistance while also engaging in Python development to enhance our software solutions.
As a Graduate Support Engineer, you will not only address client inquiries and technical issues but also gain valuable insights into the intricate workings of complex software systems. This position offers a unique pathway for aspiring software engineers to immerse themselves in the complexities of financial technology. You’ll have the opportunity to develop, refine, and implement Python scripts and applications that drive innovation within our organization.
In addition to developing your problem-solving skills through client interactions, you will collaborate closely with our engineering team to contribute to ongoing projects and enhancements. This role is a fantastic opportunity to bolster your technical expertise, solve real-world problems, and witness firsthand how technology is reshaping regulation in the finance sector.
Join us to be a part of driving innovation and delivering exceptional customer support, while also honing your programming skills in a dynamic and supportive environment.

REQUIREMENTS

• Energetic, self-directed, motivated and detail oriented.
• Experience creating software (ideally using Python 3)
• Computer science fundamentals: complexity, algorithms, data structures.

RESPONSIBILITIES

• Work along side Suade engineers to diagnose and troubleshoot customer technical problems and design new solutions.
• Collaborate with the product team and subject matter experts to deliver a great client experience.
• Be the first line of contact with our customer support team.
• Maintain the knowledge base of common problems and recommendations. Design solutions to automate/streamline this process.
• Participate in the full application lifecycle: write, test, deploy and maintain features.