Graduate Technical Support Specialist (Cape Town Based)

at  OneNebula

Do you want to be part of a dynamic team constantly challenging the status quo and finding “smarter” ways of doing things? If you answered yes, keep reading.

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
• CCNA - Basic Cisco Networking (WAN & LAN

• Service Delivery Administration
• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client.
• Compile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.
• Achieve all project timelines implemented by Nebula or the Client.
• Knowledge Management
• Contribute to the group’s telecoms knowledge.
• Participate in training/networking sessions and events for both the client and Nebula employees, where required.
• Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.
• Product Development
• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.
• Provide input relating to new offerings in the market.
• Design and Architecture
• Provide input into the development and design of telecommunications systems and infrastructure.
• Continuous Service Improvement
• Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds.
• Vendor Interaction and Administration
• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on monthly basis.
• Provide regular reports pertaining to vendor deviations and variations.
• Asset/Site Data Management
• Maintain an asset register.
  More about You (Our requirements for the role):

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
• CCNA - Basic Cisco Networking (WAN & LAN)