Greeter

at  Transcend Specialized Dentistry

JOB TITLE: CLINIC GREETER

Job Summary: We are seeking a warm, professional, and detail-oriented individual to serve as our Patient Experience Coordinator and Clinic Greeter. This role is crucial in creating a welcoming, comfortable, and luxurious environment for our patients. The ideal candidate will have a passion for hospitality, an eye for detail, and the ability to maintain a calm and friendly demeanor in a fast-paced clinical setting.
Location: Downtown Vancouver - Transcend Specialized Dentistry
Position Type: Part-time (2-3 days/week) with potential to transition to full-time
Hours: 8:30 AM - 5:30 PM (No evenings or weekends, unless requested)
Salary Range: $20 - $28 per hour, depending on experience

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent; associate’s degree in hospitality or related field preferred
• 2+ years of experience in a customer service or hospitality role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to anticipate needs
• Proficiency in basic computer skills and calendar management
• Ability to maintain a professional appearance and demeanor at all times
• Physical ability to stand for extended periods and perform light cleaning duties

3. Patient Experience Enhancement (15%)

• Update patient names on treatment room TV screens
• Manage the hot towel machine, ensuring it’s turned on/off at appropriate times
• Continuously monitor and adjust clinic ambiance (lighting, temperature, music) for optimal patient comfor

1. Patient Greeting and Hospitality (50%)

• Warmly welcome patients as they enter the clinic
• Offer and serve beverages (water, coffee, tea) to patients
• Provide a 5-star hospitality experience throughout the patient’s visit
• Assist patients with any non-dental needs or questions
• Manage the patient waiting area, ensuring comfort and satisfaction

1. Clinic Appearance and Ambiance (30%)

• Maintain overall cleanliness and organization of the reception area, hallways, and washrooms
• Manage clinic aesthetics, including flower arrangements and decor
• Ensure proper functioning of ambiance elements (music system, Aromatech, etc.)
• Monitor and maintain the cleanliness and organization of the staff kitchen
• Manage laundry tasks, including folding and restocking towels
• Load and unload dishwasher at the start and end of each day

1. Patient Experience Enhancement (15%)

• Update patient names on treatment room TV screens
• Manage the hot towel machine, ensuring it’s turned on/off at appropriate times
• Continuously monitor and adjust clinic ambiance (lighting, temperature, music) for optimal patient comfort

1. Administrative Support (5%)

• Update the clinic calendar to accurately reflect patient arrival status
• Coordinate and schedule all team meetings
• Perform other administrative tasks as assigned
• Occasional support in answering phones