Grocery Manager

at  Stongs Market

JOB SUMMARY:

We are looking for a Grocery Manager to organize daily operations and motivate our staff to provide excellent customer service. This role is responsible for ensuring that we always deliver the highest standards of product quality and merchandising. Our grocery department is dedicated to supporting the local community by offering a diverse selection of products sourced from local vendors.
The ideal candidate should have experience in retail management, leadership skills, and a passion for delivering a positive shopping experience. You will lead a team, implement merchandising strategies, and drive sales growth while ensuring compliance with health and safety regulations. Additionally, you should be available to work during opening hours, including weekends and holidays.
If you feel that this describes you, we hope you apply!

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Able to meet a flexible work schedule, including weekends, early mornings, and evenings
• Excellent interpersonal skills with staff and customers
• A proven team player and team-focused
• Strong problem solving and in-the-moment decision-making skills, process improvement, strategic planning, verbal communication, customer focus, management proficiency
• Skilled at prioritizing tasks and to delegate them when appropriate
• Able to function well in a high-paced environment
• Proficient with Microsoft Office Suite or related software

EDUCATION AND EXPERIENCE:

• Completion of a post-secondary program related to hospitality, business or retail management is preferred
• A minimum of 1 year of experience in retail or grocery management
• Experience operating a point-of-sale systems

PHYSICAL REQUIREMENTS:

• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Able to lift up to 50 pounds

ABOUT US

Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience

SUPERVISORY RESPONSIBILITIES:

• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Provides constructive and timely performance evaluations
• Handles discipline and termination of employees in accordance with company policy

DUTIES/RESPONSIBILITIES:

• Oversee the daily operations of the grocery department, ensuring efficient processes and high standards of service
• Lead a team of 25-30 employees, fostering a collaborative work environment
• Monitor inventory levels, manage stock rotation, and ensure timely replenishment of products to minimize out-of-stock situations
• Create and maintain optimal team member scheduling, ensuring target labor costs are met
• Ensure adherence to health and safety regulations, as well as company policies and procedures
• Uphold exceptional customer service standards by training staff to address customer inquiries and resolve issues effectively
• Build and maintain strong relationships with vendors and suppliers to secure quality products and favorable terms
• Analyze sales data and market trends to develop strategies for driving revenue growth and meeting financial targets
• Performs other related duties as assigned