Grocery Operations Manager - Galway

at  Tempside Ltd ta Polonez

POLONEZ always strives to develop and improve, so we are looking for people who want to grow with us. We believe that each of us can add something interesting and unique to our larger community.
POLONEZ is the biggest Eastern European chain of stores in Ireland, within almost 20 years’ experience on the Irish market in food retail and 44 stores all over Ireland and UK & Northern Ireland.
The Operations Manager is responsible for overseeing and optimizing day-to-day operations to ensure efficiency, productivity, and profitability of the assigned group of stores. Provide training and support to Stores Supervisors/Managers to ensure the Company’s policies and procedures are followed by all staff members in the assigned group of stores. Develop strategies to improve customer service, drive store sales, increase profitability, and grow the existing customer base. Responsible for high store standards and conditions, and for fostering a positive environment in the assigned group of stores. Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Keep control of proper product availability and effective merchandising to maximize sales and profitability. Estimates workforce needs and ensures optimal staff cover in the assigned group of stores.

REQUIRED SKILLS AND QUALIFICATIONS:

• Minimum 2 years experience in management and running a store/group of stores, in the food retail industry
  -Third-level diploma or degree is an advantage
  -The HACCP diploma is an advantage
• Knowledge of: Fresh Food & Beverages, Cash Handling & SOPs, Upselling technique, Stock Taking, Financial control, Health and Safety, Employment legislation, Management, Cost control, Market trends, Microsoft Tools and other retail systems, etc.

MANAGERIAL DUTIES:

• Recruit, train and supervise staff
• Create and manage employee schedules, outlining specific duties for each shift in the assigned group of stores;
• Manage and administer holiday requests for their employees;
• Manage and motivate the teams to increase sales and ensure efficiency;
• Review and manage the assigned stores’ performance based on the established KPIs; analyse sales figures and forecast future sales volumes to maximise profits and minimize waste;
• Manage stock levels and make key decisions about stock control;
• Regularly check the coins balance in the safe and till flow amount; manage cash and bank transactions; keep cash records/lodgements accurate and up to date;
• Ensure that till-related procedures are followed with strict adherence
• Deal with workforce-related matters such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;
• Ensure standards for quality, customer service and health and safety are met;
• Inform the Relevant Responsible Person/Department of essential repairs to ensure the safe running of the store;

OPERATIONAL DUTIES:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Ensure that all the staff have knowledge of the product range and store layout;
• Supervise till and Deli Area queues to ensure that all customers are being served in a timely manner; offer helpful feedback to colleagues to maintain efficient queue lengths.
• Offer assistance with packing customer’s shopping bags if needed
• Advise customers by providing information on products; directing/accompanying them to their locations and counters if needed;
• Control the till procedures of their employees; authorize voids and refunds according to the Company procedures;
• Place accurate orders, to ensure optimal product availability, based on sales figures;
• Manage stock on a daily basis in the store, the deli area, and in the store-room, based on the deliveries and daily work schedule;
• Ensure optimal product availability by promptly responding to off-sales, directing colleagues to the appropriate areas to replenish stock as a top priority; participate directly when necessary;