Group Manager – Operations Deal Management

at  Microsoft

This role offers a chance to thrive in a leadership position within a high-performing organization. With numerous opportunities to drive transformation across a global footprint and engage multiple cross-organizational stakeholders, it is ideal for a dynamic leader who delivers results through teams and leads with empathy.
We invite you to learn more about Operations, and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.
As an Operations organization, we aim to make doing business with Microsoft easy. The hiring organization, EMEA Field Operations (FO), sits within Microsoft Business Operations (MBO).
Microsoft Business Operations (MBO) launches, transacts, optimizes, and closes gaps for the Company. MBO transacts using a continuously modernizing performance engine for Microsoft’s existing commercial businesses, and we close gaps to accelerate the success of Microsoft’s emerging businesses and organic ventures.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

MINIMUM/ REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Business, Operations, Finance or related field and experience in program management, process management, process improvement or equivalent experience.
• Experience in people management and leadership, as well as in managing projects, vendors, processes and change initiatives.
• A fluent command of the English language, both verbal & written communication.

PREFERRED QUALIFICATIONS:

• Demonstrated thought leadership, decision-making, and impactful influence with a proven ability to collaborate effectively to drive business goals and achieve key metrics.
• Proven analytical and problem-solving skills to deliver global solutions that support business objectives.
• Experience in using Business Process Management (BPM), Six Sigma, Lean, Agile, and/or Scrum methodologies, with ability to model as-is and to-be processes.
• Experience with the Quote to Cash lifecycle (quotes, agreements, orders, adjustments) to enable improved operational performance (or similar).
• Industry experience in Technology/ AI, Cloud and/or Supply Chain, Compliance/Controls.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

RESPONSIBILITIES

Group Manager – Operations Deal Management is a people manager role. The selected individual will work closely with 1) Operational Deal Management (ODM) teams; 2) key Field (Sales and Marketing) leaders & other stakeholders (example Transact Services, Partner Business Management, Field Ops Managers (FOMs); 3) ODM Group Managers managing other markets. Our Field Operations (FO) team provides operational services that include end-to-end deal management, advisory, construct and most efficient path for order-to-cash & post support realization.

THE EXPECTED IMPACT FROM THIS ROLE INCLUDES:

• Organizational Leadership: Be the leader that 1) enables a successful ODM team, achieving maximum business value 2) fosters global thinking, to evolve the global ODM organization for greater efficiency and broader impact 3) enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized.
• Deal Advisory & Management: Enable an efficient end-to-end deal advisory engine through ODMs (unblocking and derisking vital operational touch points); engage sales teams through the deal maturity cycle, executing upstream steps to influence & shape deal construct to enable transformational deals. Engage across organizations to resolve complex deal issues, as needed. Enable clear and concise communications to senior field & operations LT.
• Market understanding & Amplify the Voice: At any given point of time, have a clear view of what is critical to success for Microsoft EMEA markets, evolving strategies to adapt by understanding customer & business trends etc. Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market (in close partnership with FOMs where needed).
• Quarterly planning & execution: Have a disciplined planning & execution rhythm for ODM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver.
• Close Management: Engage, enable and sustain a very tight fiscal close review rhythm with sales leadership across markets to 1) keep high focus on critical business deals, deal construct shaping, arrival and processing 2) ensure deal volumes are timely and valid 3) ensure efficient processing through the Operations process steps and 4) enable rich and focused communications from ODM to sales teams.
  The ideal candidate will be comfortable working in a highly matrixed, multinational organization, exhibit people management, organizational, planning, communication, judgement and negotiation skills, uses data and analytics to drive performance insights and improvements, and has customer and compliance focus.