Group Reservations Agent (Spanish Speaker)
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Apr, 2025 | Not Specified | 23 Jan, 2025 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Manages Communication through extranet platforms (Booking.com, Expedia, Trip.com, Airbnb) with a keen Eye for Detail and Efficiency, ensuring all messages are handled with Precision.
- Acts as the Initial Touch Point for Room Reservations within the Group,
- Makes proactive contact with Guests arriving within 24 hours to Confirm reservation and Special Requests, thereby enhancing their Sensational Experience.
- Delivers exceptional Service by responding Promptly and Positively to sales inquiries, adhering to FIVE’s World-Class Standards.
- Handles all Guest Communications across multiple channels (phone, email, WhatsApp, etc.) with a Commitment to respond within 24 hours, with ‘FIVE-Styled’ flair.
- Cultivates exceptional Guest Telephone Skills, Adeptly promoting the Hotel with every interaction.
- Addresses Guest queries, requests, and complaints regarding Reservations with utmost Courtesy and Efficiency, ensuring any Dissatisfaction is minimised and Promptly escalated to Supervisors when necessary.
- Employs sophisticated selling, up-selling, cross-selling, and negotiation techniques to Maximise Revenue, while staying true to FIVE’s visionary Standards of Service.
- Maintains a Comprehensive and Up-To-Date knowledge of FIVE’s rates, promotional offers, packages, and facilities, ensuring all Information provided is Accurate and Enticing.
- Conducts daily checks on Extranets, reviewing today’s arrivals and yesterday’s check-outs to maintain Flawless Operational Flow.
- Ensures Meticulous Accuracy in entering Reservation Details into FIVE’s property management system, reflecting our Commitment to Operational Excellence.
- Performs a variety of daily Reservation and administrative tasks as assigned by the Supervisor or Manager, ensuring Seamless Operations and Guest satisfaction.
- Coordinates effectively with the Finance Team regarding refunds and credit checks, ensuring financial transactions are handled with Transparency and Integrity.
- Liaises with Front Office Teams to communicate Pertinent Guest information, including feedback, arrival times, and VIP arrangements, ensuring a Bespoke Guest experience.
- Participates actively in Training Programmes and Departmental Meetings as required, demonstrating a Commitment to Continuous Personal and Professional Development.
- Displays adaptability and flexibility to meet varying Work Demands, embodying a Dynamic and Responsive approach to all tasks.
- Achieves performance targets (KPIs) aligned with FIVE’s goals, contributing positively to the FIVE Tribe’s success and FIVE’s prestigious Reputation.
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
