Group Sales Executive - Part Time

at  Whitbread

Our customers are the lifeblood of our business and how we interact and work with them can determine whether they come back to us again and again.
The Premier Inn is loved by millions of guests in the UK and beyond. We’re looking for someone to join our Group Bookings Team. We take many bookings both online and the phone and are looking for someone who can support our business and leisure customers with their bookings. This will be anything from taking the booking through to solving any issue which the customer may have.
If you pride yourself on giving excellent customer service, building strong relationships and working with one of the biggest hospitality brands in the UK and beyond, we will be the right choice for you.
You’ll have a case load of work that comes through, mostly by email but can also be on the phone. You’ll be responding to these quote requests, informing customers of hotel pricing etc. If they want to go ahead with the booking, you’ll confirm the booking with them. These are both tracked on an excel tracker so a basic understanding of excel is a must and you’ll be trained on the systems that we use to create the bookings so being comfortable using systems is important.

What we need

• Ability to communicate with customers both on the phone and email
• Manage, meet and exceed expectations (customer focused mind set)
• How to build productive relationships with team and colleagues, both internally and externally. Able to identify and support the best resources to effectively deliver against goals
• How to deal effectively which challenging or ambiguous situations, or challenging customers
• Commercial awareness with an understanding of revenue management
• Ability to grasp new reservation booking system

• Process Group Bookings on behalf of business and leisure customers, managed and un-managed
• Meet all deadlines and Group Service Level Agreements, and respond to the customer in an appropriate professional manner
• Meet any individual targets and/or Key Performance Indicators as set by the business
• Proactively identify business sales opportunities off the back of customer interactions, feed relevant leads to Sales teams
• Improve customer experience

What we need

• Ability to communicate with customers both on the phone and email
• Manage, meet and exceed expectations (customer focused mind set)
• How to build productive relationships with team and colleagues, both internally and externally. Able to identify and support the best resources to effectively deliver against goals
• How to deal effectively which challenging or ambiguous situations, or challenging customers
• Commercial awareness with an understanding of revenue management
• Ability to grasp new reservation booking systems