Group System Administrator II

at  Vessco Water

COMPANY SUMMARY

Vessco Water is a corporation with headquarters in Chanhassen, Minnesota and is comprised of several regional companies that provide design services, parts, installation, and repair services to the municipal water treatment industry. Our rapid growth has led to the need for additional IT support personnel.

POSITION SUMMARY

This primary objective of this position is to provide hardware, software, system, and excellent IT support to users within the Vessco Holdings platform. The System Support Specialist 2 will be the primary point of contact for support issues and is expected to become an expert in using whatever tracking tool we select. With a rapid deployment planned for our Global Shop ERP system, the System Support Specialist will be expected to achieve a high level of fluency with the software. Support can occur in person, over the phone, via e-mail, or through a remote screen sharing session.

REQUIRED QUALIFICATIONS

• Strong verbal and written communication skills
• Strong technical abilities with emphasis on customer service
• Strong customer service skills
• Ability to follow verbal and written instructions
• Proven technical success
• Ability to foster strong business relationships
• Ability and willingness to travel periodically as required

PREFERRED QUALIFICATIONS

To be successful in this position, you must have intermediate to expert-level skills with the following:

• Microsoft Windows
• Microsoft Office 365 suite
• Microsoft active directory/Azure AD
• PC and Laptop hardware
• Printers and Multi-function devices
• Apple and android smart Phones and Tablets
• Unified Communication Products
• Collaboration Products

EXPERIENCE

• 5+ years of IT experience in an environment with increasing responsibility.

EDUCATION

• A degree or certificate in an appropriate discipline or equivalent experience.

KEY DUTIES AND ESSENTIAL FUNCTIONS

• The System Administrator will also be expected to collaborate with other IT team members to create user accounts, set up, install, and maintain new hardware, configure software, and troubleshoot problems on any of the aforementioned items.
• This position is to become an expert in the usage of Microsoft Teams as a collaboration tool and evaluate its suitability as an enterprise PBX.