Groups, Conference & Events Sales Manager - Franchise

at  Hilton Technologies

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Our 350 bed property is three-miles from Heathrow Airport’s Terminal 5, and the Heathrow Hoppa Service travels from our hotel to Terminal 5 every 30 minutes during peak times. Our onsite amenities include a fitness center, business center, meeting space, and electric vehicle charging stations. Enjoy our restaurant, two bars, and café.
Aimbridge Hospitality EMEA, our management company, are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?

As part of the Hilton T5 team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Staff meals on duty
• Paid breaks
• Competitive Salary as per experience

A day in the life of…

As Groups, Conference and Events Sales Manager, you promote the services and facilities of the Hotel to all customers and Guests and sell the products within the hotel. The Conference and Events Sales Manager oversees all Conference and Events Sales offices to ensure active conversion of customer enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Develop future and repeat business contributing to the profitability of the hotel
• Review the business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Conference and Events Sales Team

As Groups, Conference and Events Sales Manager, you promote the services and facilities of the Hotel to all customers and Guests and sell the products within the hotel. The Conference and Events Sales Manager oversees all Conference and Events Sales offices to ensure active conversion of customer enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Develop future and repeat business contributing to the profitability of the hotel
• Review the business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Manage and develop the Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Conference and Events Sales Tea

A Groups, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in a Conference and Events Sales function in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situation