Groups Sales Intern | Melià Luxembourg

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It’s knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.
It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.
Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.
MISSION : Support the sales team in managing group bookings, MICE events, and daily administrative tasks. The trainee will actively engage in the entire group sales lifecycle, from initial lead generation and quote preparation to event coordination and post-event analysis.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer’s experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Respond to client incidents promptly, escalating to the responsible person when necessary.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

REQUIREMENTS

• Current Bachelor’s or Master’s Degree in Tourism or Business
• Advanced level in English and French. German and Spanish would be an asset.
• Basic knowledge of hotel management systems (PMS such as Opera Cloud) and CRM tools.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work in a team, strong organizational skills, and results-oriented.

Please refer the Job description for details