GTM Specialist

at  Fifth Dimension AI

MUST:

• Proven ability to grow accounts and generate additional significant revenue
• Excellent communication skills, both written and verbal
• Experience working closely with product or engineering teams
• Willingness to be in the office at least one day a week and visit customers
• Ability to become an expert in how GenAI will change the Real Estate industry

Should:

• Experience in the real estate industry
• Startup experience
• Familiarity with AI technologies and their applications
• Ability to identify upselling and cross-selling opportunities
• Experience in non-technical support roles
• Understanding of customer workflows and processes
• Ability to align customer needs with product solutions

WHO WE ARE?

Fifth Dimension AI is an early-stage startup with ample runway, backed by top-tier European and US investors We focus on revolutionising the real estate industry by empowering professionals to become 10x more efficient. Our AI assistant, Ellie, automates tedious tasks and simplifies document-heavy workflows, transforming the way work is done in this traditionally paper-driven sector—all from the convenience of your inbox.
Our founders, Johnny Morris and Dr. Kate Jarvis, are both data nerds. But that’s not all! Johnny has 16 years’ experience applying data and analytics to Real Estate, our GTM niche, and Kate’s got a PhD in Linguistics from Stanford and 12 years’ CPTOing across Silicon Valley and London startups. We’re demanding, excitable, encouraging of experimentation, adoring of bad puns, and have built our business on a foundation of compassion and kind challenge.
Our company values are Own It, Ship It, and Don’t Be Boring. You can read more about them on our website.

This means you will…

• Become an expert in how GenAI will change the Real Estate industry, teaching our customers how they can use our product to transform how they work
• Identify areas of growth through upselling & cross-selling opportunities
• Develop strong relationships with our current customers to understand their needs and ensure Ellie is meeting them… or if she isn’t today, make suggestions to our engineering team to fulfil those needs!
• Be ever curious, seeking insights into our ideal customers, exploring their problems and how we can add more value
• Be our non-technical support lead for all customer queries. This doesn’t just mean responding to technical issues, but proactively reaching out to customers with advice and recommendation

Reporting to Lu Suo, your mission will be to support and grow our current customer base through upselling and renewals.

This means you will…

• Become an expert in how GenAI will change the Real Estate industry, teaching our customers how they can use our product to transform how they work
• Identify areas of growth through upselling & cross-selling opportunities
• Develop strong relationships with our current customers to understand their needs and ensure Ellie is meeting them… or if she isn’t today, make suggestions to our engineering team to fulfil those needs!
• Be ever curious, seeking insights into our ideal customers, exploring their problems and how we can add more value
• Be our non-technical support lead for all customer queries. This doesn’t just mean responding to technical issues, but proactively reaching out to customers with advice and recommendations

A huge part of this role will be diving into our customers processes and uncovering key workflows You’ll play an integral role in aligning customer needs with our solutions, alongside guiding them through their journey with Ellie.
What we’re looking for