Guards Manager

at  South Western Railway

WHO ARE WE?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

AS A MINIMUM, YOU WILL NEED TO HAVE:

• Excellent communication skills, be customer led, people focused and safety conscious.
• You will ideally have experience as a Guard, however this is not essential (training will be given in contingency guard) - the role is safety critical.
• You will either need to hold, or work towards, an Assessing Qualification (Level 3 NVQ).
• We are looking for strong people / customer service skills with a willingness to make a difference.
• You will need to be flexible in your approach and be willing to work varied hours. In addition there is an on call commitment.

THE REWARD

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• You will be managing and motivating Guards to achieve the highest possible levels of train safety, punctuality and customer service.
• You will be assessing Guards to ensure that they adhere to their safety critical competencies, and where necessary working with them to improve their standards through action plans.
• You should be an excellent example of the company’s values and behaviours and through providing your team with the best service they have ever had deliver the same to our customers.