Guest Arrival Expert (Lobby Hostess) - London Marriott Hotel County Hall

at  Marriott International Inc

Job Number 24132053
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

We are looking for a passionate Guest Arrival Expert to join our wonderful team at London Marriott Hotel County Hall.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages