Guest Experience Agent

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
• Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
• Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.
• Keep all support departments informed of necessary information or requests.
• Recite hours of operations of all hotel facilities and special service codes.
• Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Prioritize and handle multiple tasks.
• Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.
• Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.