Guest Experience Agent

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

• Comply with the attributes, standards and manuals that apply in their department and ensure compliance in other areas.
• Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
• Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.
• Manage the guests’ digital experience according to the global strategy.
• Manage customer incidents, following the established protocols.
• Comply with sensory architecture in the different areas of the hotel, including lighting, decoration, aroma, and background music.
• Verify that material orders follow the set product guidelines for better optimisation of economic resources.
• Be knowledgeable about London and be able to offer services and products according to customers’ preferences.