Guest Experience Agent

at  The Star Entertainment Group

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.
Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
As our Reservations Services Agent, reporting to the Reservations Services Supervisor or Guest Services Manager you will be the first point of contact for our guests. This role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.
This is a fantastic opportunity where you will assist and respond to all telephone and email reservation sales enquires with a focus on a positive customer experience, conversion of reservations to increase revenue and promote all facilities at each integrated resort.

• Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
• Respond to in bound guest email enquiries in a professional and timely manner
• Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
• Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
• Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive