Guest Experience Ambassador - San Domenico Palace, Taormina, a Four Seasons

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

Reporting into the Guest Experience Manager, you will be responsible for responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

WHAT YOU WILL DO:

• Be responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions.
• Support in maintaining effective communication with all related departments to ensure smooth service is delivered.
• Engage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities (e.g., Restaurants and Bars, Spa, Concierge, etc.).
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Organize itineraries for guest prior arrival, when they are in house and support them post departure

What you bring :

• At least high school diploma
• Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent
• Cross cultural sensitivity, and customer service orientation
• A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional attentive for detail.
• You must have fluency in English and Italian. A third European language would represent ad advantage.