Guest Experience and Operations Associate, M&M'S London

at  Mars

JOB DESCRIPTION:

Guest Experience and Operations Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. This role is responsible for providing an exceptional experience for our Guests whether in a character, character buddy, cashier, selling, or merchandising position. There is also an opportunity to work within the Operations team. We welcome unique personality, just as our M&M brand is founded on our unique characters! This role is unique as it is one of the few that interacts directly with our customers daily.

GUEST EXPERIENCE

• Champion a “Guest comes first” attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality
• Demonstrate confidence and focus during periods of high volume or unexpected events whilst still providing guests with an engaging experience
• Provide onstage support for guests and store Associates when needed, actively approaching guests
• Balance serving Guests while also completing operational tasks when on the sales floor
• Exemplify product knowledge when interacting with guests; understanding their personal needs and makes recommendations to guide them through their shopping experience
• Fulfil candy and product replenishment needs on the shop floor

M&M’S BRAND AMBASSADOR + PRODUCT KNOWLEDGE

• Store representative of the M&M’S brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude
• Adapt approach and demeanor in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store
• May be asked to represent the brand as one of our classic characters in costume
• Internally, advocating for equity, inclusion, and diversity, role modelling ally ship
• Externally, may relate the brand purpose, helping to enhance brand loyalty

• M&M’S BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’S Brand and the store products designed todelight our guests.
• Display a “Guest comes first” attitude by prioritizing Guest Experience.
• Acts as a positive role model for others by demonstrating passion and enthusiasm.