Guest Experience Executive

at  RB CAPITAL HOTELS PTE LTD

WHAT’S THE JOB?

Guest Experience Executives are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

GUEST EXPERIENCE

• Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
• Check Guests Out - Print and confirm details of payment and bill for guests upon check out
• Answer any guests enquires practically and simply in adherence to brand standards
• Handle guests’ complaints appropriately adhering to brand standards or direct them to GSL’s
• Handle cashiering, payment and foreign currency exchange accurately
• Reliably handle all special needs and requests of guests and repeat visitors
• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates
• Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from PMS for daily room allocation
• Accurately Enter/Update Reservations
• Handle Telephone Enquires efficiently and effectively
• Perform in a self sufficient way in line with business requirements
• Updating constantly on local knowledge to improve the guest experience
• Responsible for Priority Club Rewards (PCR) Enrollment & Recognition