Guest Experience Expert

at  Marriott International Inc

Job Number 24128030
Job Category Rooms & Guest Services Operations
Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Experience Expert, opportunity awaits.

POSITION SUMMARY:

• Assist guests arriving and departing the hotel through the check in and departure process.
• Handle guest calls, general enquiries, engage, and inspire guests through each guest experience.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.
• Support your Front Office team with general operational tasks.
• Take guest reservations and perform cash handling & credit card responsibilities.
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity.
• Assign rooms according to guest requests and preferences whenever possible.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure.
• Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations, and dry cleaning.
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Support your front office team in general operational tasks.
• Service and attend to guests in our executive lounge.
• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner.
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner.
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.

Please refer the Job description for details