Guest Experience Expert Night Auditor - London Marriott Hotel Marble Arch

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24174396
Job CategoryRooms & Guest Services Operations
LocationLondon Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom, W1H 5DN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

EXPLORE OUR VERY BIG WORLD.

We are looking for a passionate Guest Experience Expert Night Auditor to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.