Guest Experience Expert (Receptionist)
at Marriott International Inc
Slough SL3, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Nov, 2024 | Not Specified | 31 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Job Number 24148308
Job Category Rooms & Guest Services Operations
Location Delta Hotels Heathrow Windsor, Ditton Road, Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
EXPLORE OUR VERY BIG WORLD
We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Delta Hotels by Marriott by providing Purposeful Service in a warm, wise and in-control manner, never being in the way of guests but being there for the moments that matter. If you are someone with great customer service skills who is an inclusive, thoughtful and positive team player then apply now!
Responsibilities:
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Slough SL3, United Kingdom
