Guest Experience Expert with F&B Duties

at  Marriott International Inc

Additional Information£11.99/hr
Job Number24186905
Job CategoryRooms & Guest Services Operations
LocationResidence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

VISA SPONSORSHIP NOT AVAILABLE WITH THIS ROLE. YOU WILL BE REQUIRED TO PROVE YOU HAVE THE RIGHT TO WORK IN THE UK.

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The hotel located in a beautiful located just a few minute walk from the city centre attractions in heart of Edinburgh.

MAIN JOB DUTIES AND RESPONSIBILITIES

• Welcome and greet guests
• Answer and direct incoming calls
• Dealing with enquiries at the reception desk and email.
• Inform guests of hotel rates and services
• Make and confirm reservations for guests, check in and check out services
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Review accounts and charges with guests during the check-out process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Maintain a neat and orderly front desk and reception area
• Cash handling and balancing of all monies taken in cash, cheque or by credit card and reconciling the daily movement of bookings and income taken.
• Producing reports for all departments from the Hotel Reservation System and communicating any changes to bookings to relevant Heads of Departments.
• Monitoring extranet website bookings.
• Help during breakfast service to make sure it is running smoothly

Benefits:

• Meals on duty
• Uniform provided
• Employee Assistant Programme
• Discounted stays for associates and their friends and family at over 8,000 hotels worldwide
• Food & Beverage discount at the hotels
• Team events
• Training and Development
• Career progression discussions and qualifications

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you