Guest Experience Manager

at  Acqualina Management LLC

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

QUALIFICATIONS

Essential:

• Fluency in English, Spanish, Portuguese (and or English and Russian) both verbal and non-verbal.
• Excellent face to face and telephone communicator.
• Excellent writing capabilities and good computer skills.
• Active in Facebook, Twitter, and Linked-in.
• Strong persuasive skills and listening skills.
• Highly customer focused.
• Ability to set policies but remain flexible when customer’s conditions require.
• Familiarity with yield management and forecasting.
• Able to demonstrate success in managing high maintenance and affluent clients/guests.
• Strong leadership qualities both with customers and employees.
• 2 years’ experience in a similar position in a 5-star style hotel/resort or in Front Office/Sales or /PR position.
• Ability to: perform job functions with attention to detail, speed and accuracy.
• Ability to input and access information in the property management system/computers.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Provide excellent customer service at Forbes, AAA and LQA level and maintain a professional demeanor.

Desirable:

• College degree or formal training in the Hospitality Industry.
• Fluency in 4 key languages in addition to English must speak Portuguese and Spanish language or Russian language.
• Knowledge of local attractions, services and restaurants and local hot spots hotel guests desire.
• World centric, well-travelled, enjoyment of literary arts.
• Previous Customer Service Management.
• Ability to suggestively sell.
• Certification in CPR.

PHYSICAL ABILITIES

Essential:

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• Frequent standing and walking throughout shift.

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• Endure various physical movements throughout the work areas.

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• Reach overhead and extension up to 30 inches’ complete tasks at different levels.

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• Remain in stationary position for up to 8 hours throughout work shift.

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• Satisfactorily communicate with guests, management and co-workers to their understanding.

• Load and unload luggage from point of origin to destination.
• Lift, transfer and store heavy objects up to 60 pounds
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps

Desirable:
1. Assists General Manager in managing guest services.

Please refer the Job description for details