Guest Experience Supervisor Full Time Park Lane

at  Marriott International Inc

Job Number 24145015
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Park Lane, 140 Park Lane, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London’s most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it’s time to explore London, you’ll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world’s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
Join us on an exciting journey in the heart of London’s luxury hospitality landscape! We are looking for a Front Office Supervisor Full Time Park Lane to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.

JOB SUMMARY

The associate will serve as the property Manager on Duty when rotated as such and oversee all property operations during the shift, assisting the successful daily operations of Front Office including Front desk, Guest Relations, Switchboard functions and staff. Leads and assists in the drive to improve guest and employee satisfaction and assist with the execution of all relevant financial goals. Assist in leading the execution of the daily operations by working with and leading the team to elevate the guest experience in all areas during the shift. Represents property management in resolving any guest or property related situation by personally assisting in resolving any issues and completing tasks as needed. Associate will also take on the role and duties of the Guest Service Agent when working under the Guest Services Manager and be responsible for all aspects of the checklist.

SKILLS, EXPERIENCE AND QUALIFICATIONS

• Previous experience working within a similar environment preferred
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Good level of English essential
• Ability to use standard software applications and hotel systems e.g. Office, Marsha, Opera, etc.

Please refer the Job description for details